1. Introduction
This Privacy Policy applies to the use of awansiber.co.id, contact forms, order flows, hosting, VPS, domain, SSL, software licensing, managed services, and other digital services provided by PT Teknologi Awan Siber, referred to as AwanSiber.
By accessing the website or using AwanSiber services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Data We Collect
We may collect information you provide directly and technical data generated when you use our services.
- Name, email address, phone number, company name, and billing address.
- Account information, customer records, verification status, and communication history.
- Order information such as domain names, hosting plans, VPS, SSL, licenses, transaction amounts, and payment status.
- Technical data such as IP address, browser, device, visited pages, access time, and security logs.
- Payment data required to process transactions through payment providers. AwanSiber does not store full card data.
3. How We Use Data
Data is used to operate services securely, accurately, and in line with operational needs.
- Create, process, and manage service orders.
- Contact you regarding order status, payments, activation, renewals, incidents, or technical support.
- Manage customer accounts, billing, invoices, and transaction history.
- Prevent abuse, fraud, spam, and unauthorized access.
- Analyze website performance and improve service quality.
- Comply with legal, tax, audit, dispute resolution, and valid authority requirements.
4. Cookies And Analytics
AwanSiber may use cookies, local storage, analytics tags, and similar technologies to maintain website functionality, understand page performance, and improve user experience.
We may use third-party services such as Google Analytics to understand visit patterns in aggregate. You may configure your browser to refuse cookies, but some website functions may not work optimally.
5. Sharing Data With Third Parties
AwanSiber does not sell customer personal data. Data may be shared on a limited basis with parties required to provide the services.
- Payment gateways, banks, and billing systems to process transactions.
- Domain registrars, SSL providers, license providers, data centers, cloud providers, and technical partners related to service activation.
- Email, ticketing, analytics, monitoring, and security providers.
- Authorities or authorized parties when required by applicable law.
6. Data Retention And Security
We retain data for as long as needed to provide services, comply with legal obligations, resolve disputes, maintain security, and operate business administration.
AwanSiber applies reasonable security measures, including access controls, logging, system protection, and internal access restrictions. However, no electronic transmission or storage method is completely risk-free.
7. User Rights
To the extent permitted by applicable law, you may request access, correction, update, deletion, or restriction of the use of your personal data.
Requests can be sent to info@awansiber.co.id. We may request identity verification before processing a request to protect account and customer data security.
8. Children Data
AwanSiber services are not intended for children under 13 years old. If we become aware that child data has been submitted without consent from a parent or legal guardian, we will take reasonable steps to delete it.
9. Policy Changes
We may update this Privacy Policy from time to time. Changes take effect when published on this page unless stated otherwise.
10. Contact
For questions about this Privacy Policy, contact PT Teknologi Awan Siber at info@awansiber.co.id.
Address: Gedung Wirausaha, Jl. HR Rasuna Said, Kav C5 Unit 104, South Jakarta, Indonesia.