1. Acceptance Of Terms
By accessing awansiber.co.id, placing an order, making a payment, or using services from PT Teknologi Awan Siber, you are deemed to have read, understood, and agreed to these Terms of Service.
If you do not agree with these terms, you may not use the AwanSiber website or services.
2. Scope Of Services
AwanSiber provides digital services that may include hosting, VPS, domains, SSL, software licenses, managed services, system development, consulting, and other technology services available on the website or agreed in writing.
Features, pricing, active periods, usage limits, and technical terms may vary for each service and may be shown on product pages, invoices, proposals, or separate agreements.
3. Accounts And Customer Information
- You must provide accurate, complete, current, and truthful information when ordering or using services.
- You are responsible for securing your account, credentials, passwords, tokens, and administrative access.
- Activities performed through your account or access are considered your responsibility unless proven to be caused by AwanSiber error.
- You must contact us immediately if you become aware of unauthorized access or a potential security breach.
4. Orders, Payments, And Activation
- Services are processed after order data is valid and payment is received or confirmed, unless otherwise agreed in writing.
- Prices may change at any time, but changes do not affect issued invoices that remain valid.
- Service activation depends on system availability, payment validation, vendor processes, registrars, data centers, or third-party providers.
- Customers are responsible for ensuring that orders, configurations, domain names, registrant contacts, and selected products are correct before payment.
5. Renewals, Cancellations, And Refunds
Customers are responsible for renewing services before the active period ends. Services that are not renewed may be suspended, deleted, released, or become unrecoverable depending on the service type and vendor policy.
Fees for domains, SSL, licenses, third-party services, setup, migration, consulting work, and activated services are generally non-refundable unless required by law or agreed in writing by AwanSiber.
6. Prohibited Use
You may not use AwanSiber services for activities that violate the law, disrupt systems, or harm other parties.
- Phishing, malware, botnets, spam, scams, carding, or fraudulent activities.
- Infringement of copyrights, trademarks, trade secrets, or other intellectual property rights.
- DDoS attacks, unauthorized port scanning, brute force, vulnerability exploitation, or resource abuse.
- Illegal content, hate content, child exploitation, illegal pornography, illegal gambling, or activities prohibited by Indonesian law.
- Excessive resource usage that disrupts service stability or other customers.
7. Suspension And Termination
AwanSiber may suspend or terminate services if there are unpaid invoices, violations of terms, indications of abuse, authority requests, security risks, or other conditions that may endanger systems, customers, or third parties.
We may provide notice when possible, but immediate action may be taken to prevent loss, service disruption, or legal violations.
8. Backups And Customer Data
Customers are responsible for maintaining independent copies of important data. If AwanSiber provides a backup feature, it is an operational aid and does not replace the customer obligation to maintain their own backups.
AwanSiber is not responsible for data loss caused by customer negligence, third-party applications, leaked credentials, malware, accidental deletion, or failures outside our reasonable control.
9. Domains, SSL, And Third-Party Services
Services involving registrars, registries, certificate authorities, payment gateways, data centers, cloud providers, or other vendors are subject to the policies of those third parties. AwanSiber will assist with administration, but cannot guarantee decisions, price changes, limitations, or actions by third parties.
10. Limitation Of Liability
To the extent permitted by law, AwanSiber is not liable for indirect losses, loss of profit, lost business opportunities, data loss, reputation damage, or third-party claims arising from service use.
AwanSiber maximum liability, if any, is limited to the service fee paid by the customer for the related service during the one-month period before the incident.
11. Privacy
Personal data use is governed by the AwanSiber Privacy Policy. By using the services, you also agree to data processing under that policy.
12. Changes To Terms
AwanSiber may update these Terms of Service from time to time. The latest version will be published on this page and takes effect from the update date unless stated otherwise.
13. Governing Law
These terms are governed by the laws of the Republic of Indonesia. Disputes will first be resolved through discussion. If no resolution is reached, disputes may be resolved through the competent legal forum in Indonesia.
14. Contact
For questions about these Terms of Service, contact PT Teknologi Awan Siber at info@awansiber.co.id.
Address: Gedung Wirausaha, Jl. HR Rasuna Said, Kav C5 Unit 104, South Jakarta, Indonesia.